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Frequently Asked Questions



How will I receive letters home?

Your child will bring letters home with them when a reply from a parent is required..  All other letters including information about open events, school trips, assemblies, medical updates and PTA events, for example will be sent to you by email.   There is a regular newsletter sent by email weekly, which gives updates on important issues and outlines forthcoming events, as well as celebrating events and achievements in school. All letters and Newsletters are available on the school website.


How do I go about seeing a member of staff if I have a concern?

Staff are always happy to speak to you if you have any concerns. Obviously first thing in the morning is a busy time, however if it's urgent then a quick ‘could I have a word?’ is fine. If you'd like more time and privacy, then we'd prefer you to liaise with the school office and arrange a mutually convenient time. This works both ways, so if the teacher needs to speak to you he/she will either catch you at school drop off/pick up or call you at home. 


What if my child is ill? What do I do? 

A phone call to school by 9.30 in the morning, each day of absence, and a note on the child’s return is all that is needed. Parents are able to leave a message on the school's absence line, which is accessed by calling the main number, 01635 253364.  If you do not have access to a telephone, you may also email the school at  Should your child have a prolonged absence from school, please do contact the teacher to arrange for work to be sent home.


What if my child is injured at school?

First Aid will be administered as necessary by appropriately trained staff.  Currently, all staff are First Aid trained.  We give children a 'bump letter' and a sticker when they have had a bump to the head, either when it's witnessed by a member of staff or when they tell us about it. If we feel your child requires medical attention outside of what can be managed within school we will call you or your child's emergency contact.


Is information available on the website?

The website is the most current place to obtain the latest news, dates and key information.


Does the school communicate via email and text?

We do communicate information and reminders via a text message service. We also communicate via email.  The school has a Facebook Page ( and a Twitter account, to help us keep you up to date on social media.    


Food and drink


Will my child be given a drink in the classroom?

We ask you to provide a water bottle, labelled with your child’s name. The bottles can be kept filled with water from our fresh water dispensers, and your child has free access to their bottle during the day. Most parents bring the water bottle home on Fridays to wash and return them on Monday mornings.  All year 3 pupils will be given a water bottle when they start the school and water bottles are expected to be in school every day.


What are the arrangements for lunch?

You can either provide your child with a packed lunch or they can have a meal cooked by Mrs. Kirsty O’Brien and her team in the school kitchen.  They also have the option of a picnic lunch in the spring/ summer or a jacket potato in the autumn/winter.  Our meals are provided by HC3s; the Hampshire schools’ catering company. Children are given a choice of two main courses (one vegetarian) each day and meals are ordered in the morning. Click here to see the current menu. The meals exceed Government nutritional standards and use organic and locally-sourced produce where possible.  School meals currently cost £2.50 per day.


Parents will be regularly invited into school for Parent Lunches, where you can sit and eat with your child and sample the current menu, and also for any special events or tasting opportunities, as they arise. 


If you provide a packed lunch, please do NOT include the following items: nuts, chocolate, sweets, glass bottles or containers and fizzy drinks (water is preferred).  Staff do check what the children eat at lunch and we will inform you if your child is not eating.


If you think that you may be eligible for free school meals, please go online and register.  It is helpful if you complete the registration even if you do not think that your child will require a school lunch, as registering will enable the school to receive a Pupil Premium payment which helps us to further support the children. If you have previously registered your eligibility with us but have not registered online, we would be grateful if you would now do so, as it helps us to keep your information up to date automatically.  


Will my child receive a snack?

Children are permitted to bring a healthy snack (fruit, milk) or purchase a snack from the school kitchen at breaktime.  Please do NOT provide the following items: nuts, chocolate, sweets, crisps, glass bottles or containers and fizzy drinks (water is preferred).

Snacks available from the kitchen are as follows:

Bread Roll 30p
Fresh fruit 30p
Raisins 25p
Chocolate milk carton 50p
Orange juice carton 40p
Plain milk carton 35p
Poured out milk 30p
Hampshire apple juice 40p
Cheesy Roll 35p


Year Groups


How are the year groups organised?

We have six classes that are organised into three Lower School Classes and three Upper School classes.  Lower School classes are mixed Year 3 and 4 children and Upper School are mixed Year 5 and 6 children.


The organisation of children in classes may vary from year to year according to the numbers of children on our roll for each year group.


How do you share my child's progress with me?

Targets are set for the children in all classes and shared with you at the autumn and spring Learning Conversations. These are opportunities for the parent, child and teacher to meet and discuss progress and next steps.  A written report is sent home at the end of the school year. Time is made available for you to discuss the report with your child's class teacher if you so wish.


You are welcome to come into school every Friday after school to see your child's books, and to make an appointment at any other time in the year to touch base with your child's teacher.


What are SATs?

Statutory Assessment Tests or SATs are taken in English, Maths, Reading, Spelling and Punctuation at the end of year six, at the age of 11.  SATs are to measure how well the children have attained across a key stage and whether they have met the age related expectations for their year group.  It is a national test for all Year 6 children.


Timings and Travel


What are the timings of the school day?

Children should not arrive on the school premises until 8.30 a.m. At 8:45 am, the children go directly to their classrooms for Registration. The school day starts at 8.55 am. Pupils break at 10:50 am for a 15 minute morning break and then again at 12:15 pm for a 55 minute lunch. The school day ends at 3:30 pm. Parents can arrive at the school from 3:25 pm and wait in the lower playground. After school clubs run until up to 4:30 pm. 


Is there a breakfast club or after school club?

If  you need childcare out of the school hours listed above, please contact our external provider, Quackers on 01635 247555 or


Other questions about school life

What is a Star Award and how are Houses organised?

Star Awards are given out for the whole school on Friday mornings in Celebration assembly. Children are given certificates for a wide variety of reasons, such as being a good citizen or friend, being healthy, listening to other children’s opinions and, of course, for hard work and effort.


The school Houses are Chichester (yellow), Drake (red), Raleigh (green) and Rose (blue). The children are put into a house team before they start school. Each child can earn House points during the week, which are added up and announced during Celebration assembly on Fridays.  The weekly house reward is time in the MUGA. 


On sports day the children compete in their House teams and will need to wear a polo shirt in their House colour. House points are added up over the year and at the end of the school term the overall winning team is presented with the House Cup to which they attach their House coloured ribbons. 


Will my child attend any off-site school trips?

The classes go on a variety of school trips each year, usually involving travel by coach to a venue in support of their curriculum work.  When in Year 4 the children are offered the opportunity to attend a 3 day residential visit, usually to Stubbington Study Centre, and Year 5 children are offered the opportunity each year to take 3 days, usually to the IOW. Year 6 children are offered a 5 day residential activity break.  Year 3 pupils are offered the opportunity to attend an overnight camping event which is held in the summer in the school grounds.   In order for school trips to take place, it is necessary for us to ask parents to contribute towards the cost. We do rely on the help of parents to assist with school trips, so if you would like to help then please see the school office about obtaining a DBS check and completing the volunteer pack/application.


Will my child be able to take part in after school clubs?

We offer a variety of after school clubs, which are refreshed each term and open to all children. The list of the clubs on offer will  be sent home during the first few days of the term and clubs usually start two weeks after start of term.  Visit our clubs page for more information.


Are there any breakfast or after school clubs?

There is a breakfast and after school club every day which is run independently by Quackers.  For more information, Quackers can be contacted  online at or by telephone on 07841 018726.


Will my child take part in a school play?

All Lower School children take part in the production at Christmas time. All Year six children take part in the summer production while Year five children have the chance to read at the Harvest, Christmas and Easter church services. Parents are offered tickets to these productions at the appropriate time of year, for one afternoon performance and one evening performance. 


Are you able to administer medicine to my child?

We administer prescribed medicines in school once a day if they are a 'four times a day' dosage.  Any other prescribed medication will be administered only with permission directly from the Head Teacher.  We will not receive or permit medication in school that has not been prescribed, or remedies such as cough sweets.  For the administration of prescribed medication, as described here only, you can obtain a permission form at the school office or download the form online.  Our policy is available on the school website.  Children who are prescribed asthma inhalers are expected to keep them with them at all times.   


How do you manage children with allergies?

We understand that sending a child to school with an allergy is an additional area of concern for parents. We manage children with allergies on a case-by-case basis. We have experience of children with food allergies; managing their lunch and the use of jext or epi-pens. We will jointly agree a health care management plan for your child, and ensure that all relevant staff are made fully aware of their needs.


Are you a religious school?

Although the school is not formally linked to the church, we do have close ties to St Thomas C of E Church in Woolton Hill and Rev. Christine Dale. The whole school attends church services to celebrate Harvest, Christmas Easter, and Year 6 Leavers. If you wish to withdraw your child from religious assemblies you must write to the headteacher.